This article provides information and instructions for logging in to the RIW eLearning platform. 

This article covers the login process for the following scenarios:

• New RIW cardholder logging into the eLearning platform for the first time
• Existing RIW cardholder who has previously completed RIW eLearning prior to 3 April 2025
• Existing RIW cardholder subsequently logging into the eLearning platform after 3 April 2025 
• Non-RIW cardholder logging in to the RIW eLearning platform

Note: If your are an existing RIW eLearning user and logging in for the first time (after 2 April 2025) you will need to first reset your password.

This instruction applies to the following RIW System User Roles:

• RIW Cardholder
• Non-RIW Cardholder

New RIW Cardholder logging into the eLearning platform for the first time

When eLearning is assigned to you from within the RIW system, you will receive two emails:

• Activate your RIW eLearning Account - Action Required 
• RIW eLearning Course Assigned - Action Required

Step 1: Open "Activate your RIW eLearning Account - Action Required" email

Open "Activate your RIW eLearning Account - Action Required" email and select the option to set your password manually. Note that you have up to 7 days to complete this before a new password reset will be required. 

Note: your username is your RIW number (without the hyphen) and will be shown at the bottom of this email as highlighted above. 

Step 3: Set password

Choose and enter your password, ensuring that it meets the password requirements listed.

Note: Your Password Reset Link in "New Account" Email will have a 24-hour validity period

Step 4: Password Reset Complete

When your password has been successfully saved, you will see the following confirmation page. 

Step 5: Login

Enter your username (RIW number) and password to login 

Existing RIW Cardholder who has previously completed RIW eLearning prior to 3 April 2025

When eLearning is assigned to you from within the RIW system, you will receive one email:

• RIW eLearning Course Assigned - Action Required

Step 1: Open "RIW eLearning Course Assigned - Action Required" email

Engage with the course content as instructed. Once completed, a confirmation page will appear showing 100% Complete along with a link to download your certificate.

Step 2: Reset Your Password

To gain access to the RIW eLearning platform, you will first need to reset your password.

Navigate to the section below or alternatively, please visit https://elearning.riw.net.au/forgot_password?tenancyId=1

Important Notes:
If you are logging in for the first time after 2 April 2025, you will need to reset your password before being able to access the RIW eLearning platform. This is only required the first time. 

Step 3: Set password

Choose and enter your password, ensuring that it meets the password requirements listed.

Step 4: Password Reset Complete

When your password has been successfully saved, you will see the following confirmation page. 

Step 5: Login

Enter your username (RIW number) and password to login 

Existing RIW Cardholder subsequently logging into the eLearning platform after the 3 April 2025

Step 1: Navigate to the login page

Navigate to https://elearning.riw.net.au/user_login?tenancyId=1 to login

Step 2: Enter your Username (RIW Number) and Password

Enter your username (RIW number) and password to login 

Non-RIW Cardholder Logging into the RIW eLearning Platform

Step 1: Navigate to the login page

Navigate to https://elearning.riw.net.au/user_login?tenancyId=1 to login.

Step 2: Enter your Username (RIW Number) and Password

Enter your username (RIW number) and password to login 

RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000462877