Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
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What is the RIW Pricing Model?
The new RIW Pricing Model came into effect on 29 June 2021. The new Pricing Model ensures the RIW Program is sustainable and equitable for all, making it easier for companies to manage costs as needs change over time. Companies will now only pay for the cardholder fees they need.
To find out more about the previous RIW Program Pricing Model, which included company subscriptions, please refer to our RIW Knowledge Centre article What was the previous RIW Program Pricing Model?
For a company to purchase MTA’s Services or use the RIW System, they must agree to the Company Registration – Terms and Conditions, plus pay for an cardholder fees as detailed in Schedule 1 – Part A. MTA also offers a range of additional services to support an organisations use of the RIW System, which are are set out in Schedule 1 – Part B.
This article will focus on cardholder fees.
Cardholder fees payable by RIW Participant Organisations
As detailed in Schedule 1 - Part A of the Company Registration - Terms & Conditions
|Service||Number of cardholders|
(as determined by the number of active cardholders an organisation has as their primary employees on 28 May each year)
|Total Price FY21-22 |
|Total Price FY22-23 to FY25-26|
|Annual RIW Card Fee||Organisations with <299 cardholders||$ 120.00||$130.00|
|Organisations with 300-399 cardholders||$ 120.00||$ 120.00|
|Organisations with 400-499 cardholders||$ 100.00||$ 100.00|
|Organisations with 500-999 cardholders||$ 75.00||$ 75.00|
|Organisations with 1000-1999 cardholders||$ 50.00||$ 50.00|
|Organisations with > 2000 cardholders||$ 40.00||$ 40.00|
|ID Check Fee||All organisations (except those defined as ID Check Exempt)||$ 15.00||$ 15.00|
|Supply of New Card Fee||All organisations||$ 55.00||$ 55.00|
|Supply of Replacement Lost or Damaged Card Fee||All organisations||$ 85.00||$ 85.00|
|Card Re-issuance at 5th Anniversary Fee||All organisations||$ 55.00||$ 55.00|
Note: Card re-issuance is required at the anniversary of the initial registration of the cardholder in the RIW Program, which is immediately prior to the 5th anniversary of the issue of the card. This is required due to the fact that the RIW cards must not exceed 5 years in circulation due to the life expectancy of the smart chip in the card. No ID Check is required at the 5th anniversary, however, they are required on the 10th anniversary as per RIW Program requirements.
Guide on how to determine cardholder fees at time of transaction
To help in determining cardholder fees, please refer to the below table for some simple calculations.
|Service||How to calculate the cardholder fee|
|New cardholder issuance (with ID check)||(Supply of New Card Fee + ID Check Fee + Annual RIW Card Fee) +GST|
|New cardholder issuance (without ID check)||(Supply of New Card Fee + Annual RIW Card Fee) +GST|
|5 year card re-issuances||(Supply of New Card Fee + Annual RIW Card Fee) +GST|
|10 year card re-issuances (with ID check)||(Supply of New Card Fee + ID Check Fee + Annual RIW Card Fee) +GST|
|10 year card re-issuance (without ID check)||(Supply of New Card Fee + Annual RIW Card Fee) +GST|
To assist in determining a company's expected RIW fees for a year, please refer to our RIW Knowledge Centre article How can a company calculate RIW fees?
Also, companies can view our article What can a company do to reduce RIW fees? for some tips on managing RIW fees.
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