There are a number of notifications generated from the RIW System that are: 

• Periodic - when an item expires, such as a competency, rail health assessment or cardholder subscription.
• Triggered -  when an action performed in the RIW System requires a notification, such as an ID check status updates or competency rejections.

System notification preferences can be managed by RIW System users and cardholders by following the instructions in the below articles:

• How does an RIW System User update their communication preferences for system notifications?
• How can a cardholder update their communication preferences in myRIW? 

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Periodic notifications

• Worker (cardholder) annual RIW subscription expires, sent at 4 weeks, 1 week and day of expiry.
• Competency expires, sent at 12 weeks, 4 weeks, 1 week and day of expiry.
• Medical expires. sent at 12 weeks, 4 weeks, 1 week and day of expiry.
• Job role leave date or invalid, sent on date the leave date was applied or became invalid.

Triggered notifications

• User creation (RIW System and myRIW)
• User password reset 
• User two-factor authentication code
• Company registration/creation
• Employment requests accepted or rejected
• Association requests accepted or rejected
• ID check requests
• ID check status updates
• Competency verification rejections
• Job role sent for assessment
• Job role assessment cancelled
• Job role assessment approved or rejected
• RIW Non-Negative Breath Test - Site
• D&A Test Positive Fail for Cardholder
• Unfit Medical Result
• RIW New Company Registration
• RIW Order Confirmation
• Permission Access Agreement Rejected
• Cardholder profile deleted (employment request not accepted within 28 days)
• Cardholder request correction to profile
• Employment end notification
• Cardholder blocked
• Site placed into evacuation mode
• Report failed or errored
• Report success
• Payment confirmation
• Site evacuation
• Virtual RIW card notification
• Denied reason for site access

Additional notifications

• Site contacts will receive system notifications as outlined in What notifications are sent to site contacts?
• Network contacts will receive notification when a cardholder is denied access to a site on their network in excess of site working hour rules.

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Article Link:

https://support.riw.net.au/support/solutions/articles/51000030116

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