What notifications are generated by the RIW System?

There are a number of notifications generated from the RIW System that are: 

  • Periodic - when an item expires, such as a competency, rail health assessment or cardholder subscription.
  • Triggered -  when an action performed in the RIW System requires a notification, such as an ID check status updates or competency rejections.

System notification preferences can be managed by RIW System users and cardholders by following the instructions in the below articles:

Periodic notifications

  • Worker (cardholder) annual RIW subscription expires, sent at 4 weeks, 1 week and day of expiry.
  • Competency expires, sent at 12 weeks, 4 weeks, 1 week and day of expiry.
  • Medical expires. sent at 12 weeks, 4 weeks, 1 week and day of expiry.
  • Job role leave date or invalid, sent on date the leave date was applied or became invalid.

Triggered notifications

  • User creation (RIW System and myRIW)
  • User password reset 
  • User two-factor authentication code
  • Company registration/creation
  • Employment requests accepted or rejected
  • Association requests accepted or rejected
  • ID check requests
  • ID check status updates
  • Competency verification rejections
  • Job role sent for assessment
  • Job role assessment cancelled
  • Job role assessment approved or rejected
  • RIW Non-Negative Breath Test - Site
  • D&A Test Positive Fail for Cardholder
  • Unfit Medical Result
  • RIW New Company Registration
  • RIW Order Confirmation
  • Permission Access Agreement Rejected
  • Cardholder profile deleted (employment request not accepted within 28 days)
  • Cardholder request correction to profile
  • Employment end notification
  • Cardholder blocked
  • Site placed into evacuation mode
  • Report failed or errored
  • Report success
  • Payment confirmation
  • Site evacuation
  • Virtual RIW card notification
  • Denied reason for site access

Additional notifications

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