How does a company submit a request for an overseas/international ID check?

Where a new RIW cardholder does not have Australian identity documentation to undertake automatic identification verification with our provider Veritas, an Overseas / International ID check must be requested through the RIW Service Desk. This identity verification is performed outside of the RIW System.  


The cost for this service request is $16.50 ($15.00+GST).


NOTE: This process does not validate a cardholders permission to work in Australia.

This instruction applies to the following RIW System User Roles:

  • Advanced Project Admin
  • Employer Admin
  • Employer Admin - No Payment


Step 1: Log in to the RIW System

Go to https://app.riw.net.au and login using your credentials. 


Step 2: Create the cardholder's profile

To complete the creation of a cardholder's profile, please refer to the instructions here.


Please ensure the cardholders name match the identity documents exactly, which also includes any middle names. The photo uploaded to the new cardholder profile must also be less than 6 months old.


Step 3: Lodge a Service Request

To lodge an Overseas/International ID check, please complete the Overseas Cardholder ID Check Service Request at https://www.riw.net.au/contact-us/request-a-service/.  The cost for this service is $15.00+GST, and you will be prompted for payment before proceeding. 


When lodging the Service Request, you will need to provide the following primary and secondary identification documentation:

  • Primary document - copy of foreign passport ID page or birth certificate (if birth certificate is presented, it must be accompanied by photo identification - Government issued ID card or drivers licence)
  • Secondary document - copy of bank statement or utility bill from the last 3 (three) months showing the cardholders full name and address. 
  • Address presented on document must not be on Australian shores, if document presented indicates an Australian address, please proceed with ordering a standard ID check through the RIW system. 


 

 


Click Buy Now to complete and submit the Service Request.

 

Alternatively, you can also submit a service request through the RIW BOT located in the bottom right hand corner of the RIW website. You can either click on the below icon on the RIW website, or if you are already in the BOT, please click on the back arrow to return to the BOT menu.


https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51011694976/original/Koylo2sgSxhZa0Pj7AlLvR2RLfJDWtjISA.png?1611267047

 

Please choose the Service Requests menu item, enter in your contact details and then choose the Overseas ID Check option when prompted. Complete the request and submit for action by the RIW Service Desk.





RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000140118


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