How to use the shopping basket and process a payment with Pay on Account

This article details how to use the shopping basket in the RIW System and progress payment with Pay on Account.

Pay on Account is available to Premium Functionality Employers only, although may be used at the discretion of the RIW Service Desk when troubleshooting payment issues.

Items that can be added to the shopping basket include:

  • Cardholder subscriptions
  • Replacement RIW cards
  • ID checks
  • Fast track competency verifications

This instruction applies to the following RIW System user roles:

  • Advanced Project Admin
  • Employer Admin
  • Employer Admin - No Payment


Go to and log in using your credentials.


Any items requiring payment can be paid at time of request, or you can continue adding items to the shopping basket and pay for them as a bulk transaction.

You can access the Shopping Basket on the Financial tile on the main dashboard. You will only see this icon when an item has been added to the basket.


The Basket Details screen will list all the items requiring payment. You can Remove items if raised in error, or if you wish to add more items, return to the applicable function to continue adding items.

When you are happy to continue, click Checkout.


Payment Options will now show the available options to make payment. This article covers the Pay on Account option only, however,ver refer to How to use the shopping basket and process a payment within RIW if you wish to pay by credit/debit card. 

Click the Pay on Account radio button, and enter a PO Number. Click Complete.


The Pay on Account Order Summary Screen will appear and provide an order reference number. You can also view the individual transaction records for each item by clicking on the View link.


Confirmation of payment will be sent to your nominated email address for your records.

You can view your payment/transaction history at any time by referring to our article How can a company view their payment history?

Article link:

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.