This article details how a company can cancel a job role submitted for assessment, where it is still pending assessment.  For example, the assessment may need to be cancelled where an Assessor is not available, so it can be sent to another Assessor. 

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This instruction applies to the following RIW System User Roles:

• Advanced Project Admin
• Employer Admin
• Employer Admin - No Payment
• Employer Admin - Read Only
• Helpdesk

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Step 1: Log in to the RIW System

Go to https://app.riw.net.au and login using your credentials. 

Step 2: Search for People

On the main dashboard, click on the Search for People  shortcut.

Step 3: Search Criteria

Complete search criteria to find the cardholder and click on the Search button.

Step 4: Highlight cardholder

From the returned results, highlight the cardholder row and click on the Edit button.

Step 5: Job Roles tab

From the tabs on the left hand side menu on the cardholders profile, select Job Roles. 

Step 6: Highlight the Job Role

Highlight the job role name which is pending assessment.

Step 7: Cancel Assessment

Click on the Cancel Assessment button and then the OK button.  The job role assessment has now been cancelled

 

Step 8: Submit the job role for assessment

Once cancelled, the job role can be submitted for assessment again.  Please follow the directions in the RIW Knowledge Centre article How does a company submit a job role for assessment?

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RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000146711

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