How can a company update a cardholders emergency contact details?


The article details how a company can update the emergency contact details for an RIW cardholder in the RIW System.


This instruction applies to the following RIW System User Roles:

  • Advanced Project Administrator
  • Employer Admin
  • Employer Admin - No Payment
  • Helpdesk

Step 1: Log in to the RIW System

Go to https://app.riw.net.au and login using your credentials. 


Step 2: Search for My People

On the Main Dashboard, click on the Search for People shortcut.

 

 

Step 3: Search Criteria

Complete search criteria to filter the list to find the required cardholder and click on the Search button.

 

 

Step 4: Edit cardholder

From the returned results, highlight the cardholder row and click on the Edit button.

 


Step 5: Update emergency contacts

Click on the Emergency Contact tab on the left hand side of the page.  Complete the fields.  Please note that the Relationship field provides a drop down selection.  Click on the Save button when completed.



The cardholder details have now been updated with the emergency contact details.



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000147381




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