How can a company update a cardholders emergency contact details?

The article details how a company can update the emergency contact details for an RIW cardholder in the RIW System.

This instruction applies to the following RIW System User Roles:

  • Advanced Project Administrator
  • Employer Admin
  • Employer Admin - No Payment
  • Helpdesk

Step 1: Log in to the RIW System

Go to and login using your credentials. 

Step 2: Search for My People

On the Main Dashboard, click on the Search for People shortcut.



Step 3: Search Criteria

Complete search criteria to filter the list to find the required cardholder and click on the Search button.



Step 4: Edit cardholder

From the returned results, highlight the cardholder row and click on the Edit button.


Step 5: Update emergency contacts

Click on the Emergency Contact tab on the left hand side of the page.  Complete the fields.  Please note that the Relationship field provides a drop down selection.  Click on the Save button when completed.

The cardholder details have now been updated with the emergency contact details.

RIW Knowledge Centre Article Link:

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