This article details how a company can configure site contacts in the RIW System. Site contacts will received RIW System notifications, such as Kiosk and non-negative breathalyser result notifications (where a Kiosk and/or breathalyser is integrated with the RIW System).

For more information, please refer to the RIW Knowledge Centre article What alerts are sent to kiosk site contacts?

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This instruction applies to the following RIW System User Roles:

• Advanced Project Admin
• Employer Admin
• Employer Admin - No Payment
• Project Admin
• Site Admin

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Step 1: Log in to the RIW System

Go to https://app.riw.net.au and login using your credentials. 

Step 2: Administration tab

Click on the Administration tab on the Main Menu.

Step 3: Site shortcut

Click on the Site shortcut. 

Step 4: Sites listing

Select the site by highlighting the row and click the Edit button.

Step 5: Contacts tab

Click on the Contacts tab.  A list of current contacts will appear.  Click on the Add button to add a new contact.

Step 6: Search for a contact if the contact is an RIW cardholder

If the contact is an RIW cardholder, populate the Search fields and click Search to surface a list of potential contacts.

If the contact is located, highlight the required contact and click on the Select button.

Confirm the contact is correct and click on the Save button.

Step 7: Add a site contact if the contact is not an RIW cardholder

If the site contact is not an RIW cardholder, then enter the required details into the bottom half of the screen and click Save.

Up to 6 contacts can be added per site.  Note that all site contacts will receive all the alert notifications.

When adding a mobile phone number, please ensure the +61 prefix is added to receive SMS notifications. If any amendments are made to the email or mobile number, this will automatically update the cardholders RIW profile.

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RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000152312

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