How does a company add site contacts?

This article details how a company can add site contacts in the RIW System. Site contacts will receive RIW System notifications as detailed in our article What notifications are sent to site contacts?

Up to 6 contacts can be added per site. Please note that all site contacts will receive all the alert notifications.

This instruction applies to the following user roles:

  • Advanced Project Admin
  • Employer Admin
  • Employer Admin - No Payment
  • Helpdesk
  • Project Admin
  • Site Admin


Go to and log in using your credentials.


Click on Administration > Site.


A list of available sites will display. Use Search to filter the list.

Select the site you wish to add site contacts by highlighting the row and clicking the Edit button.


On the Contacts tab a list of current contacts will appear.  Click on the Add button to add a new contact.


If the contact is a cardholder, populate the Search fields and click Search to surface a list of potential contacts.

When the contact is located, highlight the required contact and click on the Select button.

Confirm the contact is correct and click on the Save button.

Note: If any amendments are made to the email or mobile number of the cardholder, this will automatically update the cardholders RIW profile.


If the site contact is not a cardholder, enter the persons details into the bottom half of the screen and click Save.

When adding a mobile phone number, the default is the Australian area code. If using an international number, please prefix with +{areacode}.

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