How does an RIW System User update their contact details?

RIW System users can update their contact details in the RIW System. If you are a Rail Industry Worker, please refer to our article How can a Rail Industry Worker update their contact details in myRIW?

It is important to always keep your contact details up to date to allow you to log in to the RIW System using two-factor authentication.

Assessors can update their contact details in myRIW.

This instruction applies to the following user roles:

  • Advanced Project Admin
  • Employer Admin
  • Employer Admin - No Payment
  • Employer Admin - Read Only
  • Helpdesk
  • Network Manager
  • Network Manager - Read Only
  • Project Admin
  • Site Admin
  • Training Provider User
  • Medical Provider User


Go to and enter your Username and Password. Click Login.


Click on My Account > My Details.


On the Edit My Details screen, change contact details as required.

Click Save.

RIW System screenshot of Edit My Details screen.


Enter your password to confirm the changes.

Article link:

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.