Overview of Medical Provider User (AHP) Main Dashboard

This article provides an overview of the Medical Provider User Main Dashboard in the RIW System.

Medical Provider Users (Authorised Health Professionals) can view and record rail health (medical) assessments, drug & alcohol (D&A) test results, and additional medical information for Rail Industry Workers. 

Historic results recorded by the medical provider (clinic) can also be viewed.

Medical records cannot be deleted from the RIW System by a Medical Provider User. Please refer to How does a Medical Provider User delete a medical assessment from the RIW System uploaded in error?

This instruction applies to the following user roles:

  • Medical Provider User


Go to https://app.riw.net.au and log in using your credentials.


The Medical Provider User Main Dashboard will display.  

The tabs, highlighted by the red box below, are menus that you can access. Each tab represents a main area of the system that you can edit or view.

In the top right of the screen you will find your username, clinic name and user permission.

From here you can:

On the My Accountmenu, you can:


Clicking on the Help button on the bottom left of the screen will bring up the Resource Centre.

The Resource Centre contains:
  • A search to find relevant RIW Knowledge Centre articles
  • How to get help
  • A direct link to the RIW Knowledge Centre
  • A direct link to the RIW Business Rules
  • Links to relevant service requests (based on your permission)
  • Video Walkthroughs
  • Guided Walkthroughs
  • Community of Practice Webinars and event registration

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