How does a Network Operator suspend or lift the suspension of a competency?

Occasionally, it may be necessary to suspend a RIW cardholder’s National competency.  Where the competency is a requirement of a job role, in the event the competency is suspended, the job role will also become invalid. 


In addition, if that competency is assigned as a requirement (for entry to a Network, Project or Site), suspending the competency would prohibit the RIW cardholder from accessing the network, project or site having this requirement.

When appropriate, a suspended National competency can be restored to a valid state. It is only possible to do this directly from the RIW cardholder’s record via the National Competencies tab.

This instruction applies to the following RIW System User Roles:

  • Network Manager

Step 1: Log in to the RIW System

Go to and login using your credentials. 

Step 2: Search for My People shortcut

Click on the Search for My People shortcut from the main dashboard

Step 3: Search Criteria

Enter criteria in the Search fields and click on the Search button to find the cardholder's details

Highlight the cardholder row and click on the Edit button to access the cardholder's profile.

Step 4: National Competencies tab

Click on the National Competencies tab located down the left hand side of the screen.

Step 5: Suspending a National Competency

From the Award Competency screen, click on the Suspend/Restore a Competency button

Step 6: Suspend/Restore a Competency screen

From the Suspend/Restore a Competency screen, click on the Suspend button against the competency to be suspended.

Step 7: Suspend/Restore a Competency dialogue box

The Suspend/Restore a Competency dialogue box will appear, and a Suspension Reason must be selected. Click the Save button.

The suspended competency will be displayed by clicking on the Show All radio button. In the example below, the RIW Rail Induction competency was suspended, and it now shows the suspension reason in the information column.

Step 8: Restoring a National Competency

To restore a suspended competency, click on the Suspend/Restore a Competency button.

Step 9: Suspend/Restore a Competency screen

From the Suspend/Restore a Competency screen, click on the Restore button against the competency to be restored.

The competency has now been restored.

RIW Knowledge Centre Article Link:

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.