Tablet Wireless Printer Troubleshooting Guide

RIW System Enabled Tablet Kiosks use a wireless Brother QL-810W printer. For troubleshooting, manuals and FAQ's please to to

Images of Brother Printer

Troubleshooting Tips

The main items to check for functionality are:

  1. Wireless connectivity is available.
  2. The printer has sufficient label supply.
  3. That the power cables are firmly plugged in.


Brother printer labels/stickers can be purchased from most stationary suppliers. The label required is a 62mm x 100mm Black on White (300/roll).  The code for the product is DK 11202.

Still not working?

If the printer is still not functioning after attempting the troubleshooting tips above, please raise a RIW Hardware Technical Support Request at by selecting category & sub-category mentioned in the below screenshot: 

RIW Knowledge Centre Article Link:

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