Tablet Wireless Printer Troubleshooting Guide

RIW System Enabled Tablet Kiosks use a wireless Brother QL-810W printer. For troubleshooting, manuals and FAQ's please to to

Images of Brother Printer

Troubleshooting Tips

The main items to check for functionality are:

  1. Wireless connectivity is available.
  2. The printer has sufficient label supply.
  3. That the power cables are firmly plugged in.


Brother printer labels/stickers can be purchased from most stationary suppliers. The label required is a 62mm x 100mm Black on White (300/roll).  The code for the product is DK 11202.

Still not working?

  • If the printer is still not functioning after attempting the troubleshooting tips above, please raise a maintenance request by going to the RIW BOT located in the bottom right hand corner of the RIW website
  • When the BOT appears, please choose the Service Requests menu item, enter in your contact details and then choose the Hardware Maintenance Request option when prompted. Complete the request and submit for action by the RIW Service Desk.

RIW Knowledge Centre Article Link:

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