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Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
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Tablet Wireless Printer Troubleshooting Guide
RIW System Enabled Tablet Kiosks use a wireless Brother QL-810W printer. For troubleshooting, manuals and FAQ's please to to https://www.brother.com.au/en/products/all-labellers/labellers/ql-810w
Images of Brother Printer
Troubleshooting Tips
The main items to check for functionality are:
- Wireless connectivity is available.
- The printer has sufficient label supply.
- That the power cables are firmly plugged in.
Consumables
Brother printer labels/stickers can be purchased from most stationary suppliers. The label required is a 62mm x 100mm Black on White (300/roll). The code for the product is DK 11202.
Still not working?
If the printer is still not functioning after attempting the troubleshooting tips above, please raise a RIW Hardware Technical Support Request at https://www.riw.net.au/contact-us/request-a-service/ by selecting category & sub-category mentioned in the below screenshot: 
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000155971
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