This article has been developed to assist in troubleshooting a tablet that appears to not have an internet connection.

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This instruction applies to the following user roles:

• Advanced Project Admin
• Employer Administrator (where designated as the Contractor In Charge)
• Employer Administrator - No Payment (where designated as the Contractor In Charge)
• Helpdesk
• Project Administrator
• Site Administrator

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Common Causes and Resolution

NOTE: Tablets can be connected to the internet via a mobile dongle directly to a mobile phone network or via an organisation's internal WiFi network.

 

Check the connectivity type

Check if the tablet is connected to the internet by:

• Mobile network dongle
  
• Internal WiFi connection

Mobile network

Check that the power light is illuminated on the mobile network dongle.  If it is not illuminated and the tablet has power, please contact your mobile provider.  Also, if there other devices in the vicinity that are data connected to the same mobile network, check if they are operating on the internet.

WiFi network

Check if any other devices that are connected to the WiFi network have connectivity.  If you are concerned that the WiFi network is not operational, please contact your IT Department for a status update on your WiFi service.

Still not working?

If you are unable to find a cause for the lack of connectivity, please contact the Service Desk on 1300 101 682 or raise a technical support request at at https://www.riw.net.au/contact-us/request-a-service/ by selecting category & sub-category mentioned in the below screenshot: 

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Article Link:

https://support.riw.net.au/support/solutions/articles/51000227859

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