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How does a company add a new hardware device for a site in the RIW System?
This article details how a company can request a new hardware device to be added to a site in the RIW System.
For hardware relocation between sites, please refer to How does a company request the relocation of a hardware device between sites?
This instruction applies to the following user roles:
- Advanced Project Admin
- Employer Admin (if designated as a Contractor in Charge of a project)
- Employer Admin - No Payment (if designated as a Contractor in Charge of a project)
- Project Admin
- Site Admin
Go to https://www.riw.net.au/contact-us/request-a-service/?hardwaresetup
Fill in the service request details, noting the mandatory fields.
When complete, click Send.
The RIW Service Desk will complete the request within 2 business days and confirm the device has been associated and set-up with the site.
For further instructions on setting up your hardware, please refer to:
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