How does a Medical Provider User view Additional Medical Information?

This article details how a Medical Provider User (Authorised Health Professional) can view additional medical information. This can only be viewed for certificates issued by the Medical Provider Clinic.

This instruction applies to the following user roles:

  • Medical Provider User


Go to and log in using your credentials.


On the Main Dashboard, click on View Additional Medical Information.


On the Additional Medical Information screen you will find all additional medical information items entered by the Medical Provider Clinic. You will not be able to view other items of other cardholders.

You can use the search filters to drill down the data as required.

When you have located the record, click on the Rail Industry Worker and then View.


On the Additional Medical Information screen, a summary view of the record is displayed. You can also click on the View Files to view the original attachment, which will open in a new browser window (pop-ups must be enabled).

You can Print a summary view of the record, and also View Individual, which will take you to the Rail Industry Worker's profile.

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