How to view a visitor profile in the RIW System?

This article details how to view a visitor profile in the RIW System.

You can only view a visitor profile if the visitor has signed into the network, project or site which your user permission is associated with.

This instruction applies to the following user roles:

  • Advanced Project Admin
  • Helpdesk
  • Network Manager
  • Network Manager - Read Only
  • Project Admin
  • Site Admin


Go to and log in using your credentials.


Click on Search for My People.


On the People screen, use the Visitors drop down to choose Visitors Only. Click Search.

A list of visitors that are currently swiped into the network, project or site will display.


To view the visitor profile, click on visitor name and Edit.

A visitor profile is very similar to a Rail Industry Worker profile, and you can check their swipe information, contact details or whether they have been issued any site-based competencies (such as site inductions or briefings).

You can also check when a Visitor Pass had been issued and used by clicking on the Visitor Passes item from the left-hand menu.

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