Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
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I have forgotten my password. What do I do?
If you have forgotten your password, click on the Forgotten Password link available on the login page of both the RIW System and myRIW.
For the RIW System, the Forgotten Password link can be found as identified below, or by clicking on the following link:
https://app.riw.net.au/SkillSafe/Account/PasswordResetStep2. You must enter your username and email to proceed.
For myRIW, the Forgotten Password link can be found as identified below, or by clicking on the following link:
https://app.riw.net.au/MySkillGuard/Account/PasswordResetStep2. You must enter your RIW number and email to proceed.
Both systems will email the user a link to reset their password. This must be done within 24 hours of the email being sent, as the link does expire. If this occurs, just use the Forgotten Password function again to resend another request.
After five attempts of incorrectly entering the wrong password, the RIW System and myRIW may lock the user out. If you receive this message, please contact the RIW Service Desk on 1300 101 682 or firstname.lastname@example.org to unlock your account.
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