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Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
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I have forgotten my password. What do I do?
If you have forgotten your password, you can click on the Forgotten Password link on the login page on both the RIW System and myRIW.
This instruction applies to the following user roles:
- Advanced Project Admin
- Assessor
- Client Manager
- Employer Admin
- Employer Admin - No Payment
- Employer Admin - Read Only
- Helpdesk
- Network Manager
- Network Manager - Read Only
- Project Admin
- Site Admin
- Training Provider User
- Medical Provider User
- Rail Industry Worker (myRIW)
For RIW System users
1 | Go to https://app.riw.net.au/. The Forgotten Password link can be found next to the login button or by clicking on the following link: https://app.riw.net.au/SkillSafe/Account/PasswordResetStep2.
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2 | On the Password Reset screen enter your User Name and Email Address and click Reset Password. |
3 | The system will email you a link to reset your password. This must be done within 24 hours of the email being sent as the link will expire. If this occurs, just use the Forgotten Password function again to resend another request. After a number of attempts of incorrectly entering the wrong password, the RIW System will lock you out. If you receive this message, please raise a service request to unlock your RIW account at https://www.riw.net.au/contact-us/request-a-service/ by selecting the category & sub-category mentioned in the screenshot below:
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For myRIW users
1 | Go to https://app.riw.net.au/MySkillGuard/Account/LogOn. The Forgotten Password link can be found below the login button or by clicking on the following link: https://app.riw.net.au/MySkillGuard/Account/PasswordResetStep2.
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2 | On the Password Reset screen enter your RIW Number and Email Address and click Reset Password. |
3 | The system will email you a link to reset your password. This must be done within 24 hours of the email being sent as the link will expire. If this occurs, just use the Forgotten Password function again to resend another request. After a number of attempts of incorrectly entering the wrong password, the myRIW System will lock you out. If you receive this message, please raise a service request to unlock your myRIW account at https://www.riw.net.au/contact-us/request-a-service/ by selecting the category & sub-category mentioned in the screenshot below:
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Article link:
https://support.riw.net.au/support/solutions/articles/51000030127
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