I have forgotten my password. What do I do?


If you have forgotten your password, click on the Forgotten Password link on the login page of both the RIW System and myRIW.



This instruction applies to the following user roles:

  • Advanced Project Admin
  • Assessor
  • Employer Admin
  • Employer Admin - No Payment
  • Employer Admin - Read Only
  • Helpdesk
  • Network Manager
  • Network Manager - Read Only
  • Project Admin
  • Site Admin
  • Training Provider User
  • Medical Provider User
  • RIW Cardholder (myRIW)


For RIW System users


1


The Forgotten Password link can be found next to the login button or by clicking on the following link:

https://app.riw.net.au/SkillSafe/Account/PasswordResetStep2. 



2


On the Password Reset screen enter your User Name and Email Address and click Reset Password.


3


The system will email you a link to reset your password. This must be done within 24 hours of the email being sent as the link will expire. If this occurs, just use the Forgotten Password function again to resend another request.

After five attempts of incorrectly entering the wrong password, the RIW System will lock you out.  If you receive this message, please raise a service request to unlock your RIW account.



For myRIW users


1

Go to https://app.riw.net.au/MySkillGuard/Account/LogOn.


2


The Forgotten Password link can be found below the login button or by clicking on the following link:

https://app.riw.net.au/MySkillGuard/Account/PasswordResetStep2. 





3


On the Password Reset screen enter your RIW Number and Email Address and click Reset Password.


4


The system will email you a link to reset your password. This must be done within 24 hours of the email being sent as the link will expire. If this occurs, just use the Forgotten Password function again to resend another request.

After five attempts of incorrectly entering the wrong password, the RIW System will lock you out.  If you receive this message, please raise a service request to unlock your myRIW account.




Article link:

https://support.riw.net.au/support/solutions/articles/51000030127



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