How to reset your Vircarda App password

This article details how to reset your Vircarda App password, and troubleshooting tips should you encounter any issues with resetting.

This instruction applies to the following user roles:

  • Rail Industry Worker (myRIW)


After launching the app, you will be presented with two options:
  • Have a Vircarda account already?
  • I'm new here

If you have a Vircarda account already, click on Login. If not, follow our instructions for registering a new Vircarda account.


On the login screen, click on Forgotten Password Or Email Address.


On the Forgotten Password screen, enter your email address associated with your account.

Click Submit.

If you have forgotten which email address you have used with your account, click on Forgotten Email Address to have the email address sent to the mobile phone number registered on your RIW profile.

If both of these details have changed, then be sure to update your mobile phone number or email address in myRIW, and then request the RIW Service Desk to unlink your virtual card from Vircarda and resend you a new virtual card request.

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