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Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
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How do I reset my myRIW password?
PLEASE NOTE: Your myRIW log in credentials may differ from your eLearning credentials. For instructions on how to access your eLearning account, please see How to login to the RIW eLearning platform?
If you have recently had your account unlocked, or forgotten your password, you may need to reset your myRIW password.
After a number of attempts of entering your password incorrectly, your myRIW profile will be locked. If you receive this message, please raise a service request to have your myRIW profile unlocked.
This instruction applies to the following user roles:
- Rail Industry Worker (myRIW)
1 | Go to https://app.riw.net.au/MySkillGuard/Account/LogOn. |
2 | The Forgotten Password link can be found below the login button or by clicking on the following link: https://app.riw.net.au/MySkillGuard/Account/PasswordResetStep2.
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3 | On the Password Reset screen, enter your RIW Number and Email Address and click Reset Password. If the email address associated with your RIW Profile is no longer accessible, you will need to contact the RIW Service Desk to have this updated. |
4 | The system will email you a link to reset your password. This must be completed within 72 hours of the email being sent, as the link will expire. If this occurs, just use the Forgotten Password function again to resend another request. On the Change Password screen, enter and confirm your password as per the instructions. Click on the Reset Password button.
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5 | The following message will appear when the password has been changed.
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6 | Go to the Login Page at https://app.riw.net.au/MySkillGuard/Account/LogOn and log in with your RIW Number and new password. Click Login. |
7 | You will need to verify your identity by choosing an authentication option available to your profile. In the example below, both SMS and email authentication methods are available. If you do not have a mobile number associated with your RIW profile, only the email authentication option will display.  It may take up to a few minutes for your authentication code to arrive. Try authenticating with an alternative method if you do not receive your code. If sending the authentication code to your email, try looking in your junk mail, or check out these tips for more information. |
8 | Enter the code delivered to your device and click Login.  You will now have access to myRIW. |
Article link:
https://support.riw.net.au/en/support/solutions/articles/51000178522
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