RIW Introductory Video - Playing your cards right in the interests of safety




RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000077423


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What is the RIW Program?

The RIW Program is owned by the Australasian Railway Association (ARA), powered by Metro Trains Australia (MTA) and is endorsed by all of its member organisations. 


The RIW Program also meets regulatory requirements and complies with Rail Safety National Law. The RIW Program supports the rail industry by giving participant organisations full visibility of workers moving between projects and employers, maintaining a single electronic record about each worker’s health, education and competencies.


This ensures that work is carried out by qualified people and enhances overall safety on rail networks across Australia. The RIW Program moved from a previous service provider to new service provider MTA on 28 June 2019.



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000139406



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How can I contact the RIW Service Desk?


The RIW Service Desk can provide assistance 24 hours a day, 7 days a week, 365 days a year.


You can contact them through a number of different channels.



Phone1300 101 682
Emailinfo@riw.net.au
Service RequestWe have a number of dedicated Service Requests which can assist companies and cardholders to provide all the required information to fulfil a request.

Our Service Requests include the following:

For Companies and Network Operators
  • Upload Medical Certificate
  • Fast track Medical
  • Missing worker from transition
  • Overseas Cardholder ID Check
  • Manual ID check
  • Request Hardware
  • Relocation of onsite hardware
  • Request Onsite Training & Administration
  • Request to become a verifier
  • Request for update to AHP or Assessor log in to enable the switcher
  • Request customised report
  • Request for unlocking user account
  • Upload / Design E-Learning Course
  • Create / Update Job Role
  • Create / Update Competency
  • Notification of Shut Downs, Occupations or Possessions
  • E-Learning Request for Non-RIW Cardholder
  • E-Learning Request for Power BI Reporting
  • User locked out of the RIW System
  • Assessor Account Creation/Alteration to scope of assessments
  • Customised Training Material Creation Request
  • Request for dedicated Project Manager
  • Other


For Authorised Health Professionals

  • AHP Registration / Login / Delete / Update Details
  • AHP Request to Delete Medical File


For Registered Training Organisations

  • RTO Registration / Login / Delete / Update Details
  • Upload / Design E-Learning Course
  • Create / Edit / Delete Competency


For RIW cardholders

  • Ending Primary Employment
  • RIW Card Issues (Missing card)
  • Request for unlocking user account 
  • Cardholder Work Experience Log Book
  • Request for copies of RIW certificates and evidence


To submit a Service Request, you can visit the Service Requests page on the RIW website at https://www.riw.net.au/contact-us/request-a-service/, or alternatively, you can use the RIW Service Request BOT located in the bottom right hand corner of the RIW website


When the BOT appears, please choose the Service Requests menu item, enter in your contact details and then choose the applicable Service Request. This will prompt you for the required information and then raise a ticket with the RIW Service Desk.



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000138921



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