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Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
Knowledge Centre Search
RIW Introductory Video - Playing your cards right in the interests of safety
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000077423
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Send feedbackWhat is the RIW Program?
The Rail Industry Worker Program (RIW) is a national competency and safety management system for workers in the Australian rail industry. It provides a single electronic record of their health, education and competencies as they work across projects, move between employers and operate on different state networks. The RIW Program helps the rail industry meet its fitness for duty and competency obligations under Rail Safety National Law.
The Australasian Railway Association (ARA) established the RIW Program in 2012 and engaged Metro Trains Australia (MTA) to support its delivery on 28 June 2019.
By using the RIW System, employers can access information on an employee’s or contractor’s fitness for duty, education and competencies in one place, making it easier to minimise risk and protect the health and safety of their workers.
Article Link:
https://support.riw.net.au/support/solutions/articles/51000139406
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Send feedbackHow can I contact the RIW Service Desk?
The RIW Service Desk provides customer assistance 24 hours a day, 7 days a week, 365 days a year. Business processes such as competency verification, rail health (medical) assessment uploads and escalations occur during business hours only.
Phone | 1300 101 682 |
| [email protected] | |
Service Request | We have a number of dedicated service requests which can assist companies and cardholders to provide all the required information to fulfil a request. Our service requests include the following: For companies and Network Operators
For sites with hardware (Kiosks, Tablet and Turnstiles)
For Authorised Health Professionals
For Registered Training Organisations
For RIW cardholders
To submit a service request, go to https://www.riw.net.au/contact-us/request-a-service/. |
Article Link:
https://support.riw.net.au/support/solutions/articles/51000138921
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Send feedbackHow can I submit a complaint or provide feedback about the RIW Program?
You can submit a complaint or provide feedback about our service through the Complaints Service Request available on the RIW website at https://www.riw.net.au/contact-us/request-a-service/ by selecting category and sub-category mentioned in the below screenshot:
You will need to include:
- A description of the issue
- The outcome you want
- Your contact details
Your complaint will be received by the RIW Service Desk, who will escalate the complaint to the appropriate governing body if required.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000286665
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