Kiosk Troubleshooting Guide : Rail Industry Worker Service Desk

Kiosk Troubleshooting Guide

Please use this troubleshooting guide if you are experiencing issues with a Kiosk. If the issue is unable to be resolved by following the steps below, please submit a Service Request for Kiosk Maintenance.

Common Issues

Kiosk not responding?

Restart kiosk – Power PC off by pressing the blue power button located at the front of the PC. Wait 30 seconds and power PC back on.
No network? Restart all sources of network hardware (router/modem etc.) and check if power is running on devices.
Ensure all cables to the PC and power board are firmly in place. These could have dislodged due to transit or vibrations on site.
Check power to the outlet (powerpoint) or before the outlet is cut (due to outage, power surge etc.)

Connection issues?

Is the kiosk connected to the Wi-Fi network? The Wi-Fi symbol in the top right corner of the screen will determine network connectivity.
Is the network cable connected to the PC?
Is the router functioning?
- What lights are flashing?
- What colour (green is active and red is inactive)
Is the network down?
Has power been cut tot he network / modem / router? (ie. lights are off)

PC not functioning?

What colour are the LED lights on the PC?
- Blue - All is okay
- Orange flashing - motherboard is faulty
- Red - onboard power is dead

NOTE: If the lights are showing orange or red, then a replacement PC may be required.

Still not working?

If the kiosk is still not functioning after attempting the troubleshooting tips above, please raise a Service Request for Kiosk Maintenance.

Component Troubleshooting

If the kiosk is still not functioning after attempting the troubleshooting tips above, please raise a Service Request for Kiosk Maintenance

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