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Knowledge base
Getting Started
Getting Started for Companies
2
How do I register a company in the RIW System?
Video System Walkthrough - Employer Administrators
Getting Started for Cardholders
3
How do I get a Rail Industry Worker card?
Why do I need a Rail Industry Worker card?
What are the minimum requirements to use a Rail Industry Worker card?
Getting Started for Sole Traders
1
How can I become a sole trader in the RIW system?
Getting Started for Network Operators
1
Video System Walkthrough - Network Operators
Getting Started for Authorised Health Professionals
2
How do I become a Authorised Health Professional (AHP)?
Authorised Health Professional (AHP) Training
Getting Started for Registered Training Organisations
1
How do I register a Registered Training Organisations in the RIW System?
RIW Program
About the RIW Program
4
RIW Introductory Video - Playing your cards right in the interests of safety
What is the RIW Program?
How can I contact the RIW Service Desk?
How can I submit a complaint or provide feedback about the RIW Program?
Blocks & Suspensions
6
What is a National or Network block?
What is a competency or job role suspension?
What is a block resulting from a medically recorded drug or alcohol failure?
What type of block is placed on a cardholder for a non-negative Breathalyser result?
What is a site block?
See all 6 articles
COVID Updates
3
COVID-19 Vaccination or Exemption Declaration Form for RIW cardholders
How to create a COVID-19 immunisation status as an employer-based competency
Verifying COVID-19 immunisation status as a Verification Officer
Pricing & Fees
14
What is the RIW Pricing Model?
What was the previous RIW Program Pricing Model?
How can a company calculate RIW fees?
What can a company do to reduce RIW fees?
Can a company receive a refund?
See all 14 articles
Privacy & Security
12
What is the Permission Access Agreement (PAA)?
What are the Company Registration - Terms and Conditions?
How does Metro Trains Australia comply with Privacy Laws?
How can a cardholder get their personal data in future?
How does Metro Trains Australia manage cyber security?
See all 12 articles
RIW Program Updates
4
Department of Planning, Transport & Infrastructure (DPTI) Network Operator role ceases on 4 May 2021
Keolis Downer becomes the new Network Operator of the Adelaide Metropolitan Passenger Rail Network (AMPRN) on 31 January 2021
Torrens Connect becomes the new Network Operator of the Adelaide Tram Network in July 2020
UGL Regional Linx to become the new operator of the Country Regional Network from 30 January 2022
RIW System & Procedures
About the RIW System
13
What is the RIW System?
What are the minimum system requirements to use the RIW System?
What are the RIW System Rules?
What do the icons mean in the RIW System?
What is the RIW System Hierarchy?
See all 13 articles
Assessors
5
Overview of Assessor Main Dashboard
How does an Assessor manage a job role assessment?
What happens if a job role assessment is cancelled?
What is an automatic cancellation of a job role assessment?
What reports are available to Assessors?
Administration
10
How can a company manage colleague logins or add another RIW System User?
How to create multiple user roles / colleague logins for the same user?
What RIW System User Roles or permissions are there in the RIW System?
How can a company delete an RIW System User?
What happens if an RIW System User goes on leave?
See all 10 articles
Blocks & Suspensions
6
Who can suspend a National or Network job role or competency?
How is a site block lifted following a non-negative breathalyser test?
How does a Network Operator suspend or lift the suspension of a job role?
How does a Network Operator suspend or lift the suspension of a competency?
How does a Network Operator place or lift a block on a cardholder?
See all 6 articles
Business Rules & Matrices
3
What are the RIW Business Rules?
What are the RIW Matrices and how were they developed?
How do I use an RIW Matrix or Matrices?
Cardholder Management
36
Video - How to add a cardholder to the RIW System
How does a company add a new cardholder to the RIW System?
How does a company send an employment request to an existing cardholder?
What happens if a cardholder rejects a request or ends association with a company?
How does a company send an association request to a cardholder?
See all 36 articles
Competency Management
16
What is a competency?
Video - Assigning and suspending competencies for Employers and Project Administrators
How does a company add a new competency to a cardholders profile?
Who determines the competencies required by a RIW cardholder to work in the rail industry?
How is a competency added to a cardholders profile?
See all 16 articles
E-Learning
7
Who can issue an E-learning course to a cardholder?
How can I design or upload a new E-Learning course to the RIW platform?
How does a company send an E-Learning request to cardholder?
How does a company send an E-Learning request to non-RIW cardholder?
Video: E-Learning for Employer Administrators
See all 7 articles
ID Checks
7
How does a company order an ID check for a cardholder?
What standard is required for a RIW identification photograph?
How does a company manage a rejected ID check or resubmit an ID check?
What identification documents does a cardholder require to complete an ID check?
How does a company submit a request for an overseas/international ID check?
See all 7 articles
Job Role Management
13
What is a job role?
Video - Assigning and suspending job roles
Video - How to search for people to fulfil a job role
What job roles will a cardholder require to access a site?
How does a company add a new job role to a cardholders profile?
See all 13 articles
Logins & Passwords
3
My account is locked. What should I do?
How does an RIW System User change their own password?
How to reset an RIW System User password
Medicals and Drug & Alcohol
9
Why do Rail Industry Workers need to be medically assessed?
How does a company upload a medical assessment to a cardholders profile?
How does a company request a medical assessment be fast tracked in the RIW System?
How will employers be notified if a cardholder is deemed unfit for duty after a medical assessment?
What happens with the cardholder subscription if the cardholder I want to employ fails their medical assessment?
See all 9 articles
Network Management
2
How does a Network Operator edit their network details and requirements?
What is automatic visibility of a cardholder who holds a Network Operator role?
Messaging
6
What is Vircarda Messaging and Vircarda System Notification Messages?
How to manage Vircarda Messages
How to compose a Vircarda Message
How to select a Vircarda Message Audience
How to run a Vircarda Messaging Report
See all 6 articles
Payments
5
Video - How to use PayPal
How to use the shopping basket and process a payment with PayPal?
How to use Pay on Account
How can a company view their payment history?
How are receipts or tax invoices managed?
Premium Functionality
15
What is Premium Functionality?
Video System Walkthrough - Premium Functionality Employers
How does a Premium Functionality Employer monitor forthcoming and expired allocated items?
How does a Premium Functionality Employer manage Training Providers (RTO's) in the RIW System?
How does a Premium Functionality Employer request verification functionality for employer based competencies?
See all 15 articles
Projects, Sites & Zones
12
Video - Creating projects, sites and zones
Video - Shifts/Swipes and the Muster List for Employers and Project Administrators
How does a Network Operator set up a project and Contractor in Charge in the RIW System?
How does a company configure site working hours rules?
How does a company create a site or edit site requirements?
See all 12 articles
Reporting
14
Video - How to run a report
How does a company run an existing report?
How does a company create a custom report?
How does a company save and schedule a custom report?
How does a company report on Breathalyser test results in RIW?
See all 14 articles
RIW Cards
9
Does a Rail Industry Worker card expire?
Where will a Rail Industry Worker card be sent?
What is a virtual RIW card?
What happens if a cardholder hasn't received their RIW card?
How does a company re-issue a virtual RIW card?
See all 9 articles
Swipes & Shifts
3
Shift Management - How are open shifts closed in the RIW System?
How can a company view swipe activity on projects, sites or zones?
How can a company view the shift activity of a cardholder?
System Notifications
2
How does an RIW System User update their email communication preferences for system notifications?
What RIW System notifications will an RIW System User receive?
Visitor Management
4
How to register a visitor to site in the RIW System
How to manage visitors in the RIW System using Visitors Today function
How to view existing visitor passes in the RIW System
Can visitors use a Breathalyser Device?
Work Restrictions & Risk Assessments
2
How does a company add, edit or remove a work restriction for a cardholder?
How does a company add, edit or delete a risk assessment for a cardholder?
RIW Hardware
Hardware
0
Breathalysers
7
What breathalysers are available for integration with the RIW System?
How does a company add a site contact for a Breathalyser device?
How long does it take for information to be received from a Breathalyser device to the RIW System?
Can a cardholder use their virtual card when undertaking a test on a Breathalyser?
What is the process for using a Breathalyser Unit?
See all 7 articles
Kiosks & Tablets
30
How does a cardholder sign in and sign out of an RIW Kiosk or Tablet?
How does a visitor sign in and sign out of an RIW Kiosk or Tablet?
How does a company add and configure a Kiosk or Tablet in the RIW System?
How to place a kiosk into evacuation mode
How does a company add and configure kiosk site safety briefings?
See all 30 articles
Turnstiles
1
Turnstile Troubleshooting Guide
Cardholders
Cardholders
14
How does a cardholder add or remove a company from their RIW profile?
How does a cardholder accept or reject an employment or association request in myRIW?
How does a cardholder complete an ID check?
What happens if a cardholder does not have a current subscription?
How does a cardholder accept the Permission Access Agreement?
See all 14 articles
myRIW
11
Video - myRIW
What is myRIW?
How does a cardholder create a myRIW profile?
How does a cardholder view their RIW profile?
How can a cardholder update their contact details in myRIW?
See all 11 articles
Vircarda App
3
How does a cardholder install the Vircarda App to manage their virtual RIW card?
How does a cardholder download their virtual RIW card?
I am having trouble resetting my Vircarda password. What can I do?
Access Controllers & Spot Checkers
Access Controlling & Spot Checking
15
Video - The RIW App (for Access Controlling & Spot Checking)
RIW App for Access Controllers
RIW App for Spot Checkers
How does a company assign an Access Controller or Spot Checker?
What is an Access Controller?
See all 15 articles
Web Card Reader
8
How to use the Web Card Reader
How do I view the location requirements for a site in the Web Card Reader?
How does an Access Controller or Spot Checker change the location in the Web Card Reader?
How does an Access Controller or Spot Checker use the forgotten card function in the Web Card Reader?
How does the Web Card Reader display cardholders whose access is denied?
See all 8 articles
PC Card Reader
0
Authorised Health Professionals
Authorised Health Professionals
13
Video System Walkthrough - Authorised Health Professionals
Overview of Medical Provider / Authorised Health Professional Main Dashboard
How does a Medical Provider User record a medical result?
How does a Medical Provider User delete a medical assessment from the RIW System uploaded in error?
How does a Medical Provider User record a Drug & Alcohol result?
See all 13 articles
Registered Training Organisations
Registered Training Organisations
9
Video System Walkthrough - Registered Training Organisations
Overview of Training Provider Main Dashboard
How does a Training Provider add, edit or delete from their list of assignable competencies?
How can a Training Provider view their assignable competencies?
How does a Training Provider assign a competency to a cardholder?
See all 9 articles
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