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Contact us on 1300 101 682
Knowledge base
Getting Started
About the RIW Program
4
RIW Introductory Video - Playing your cards right in the interests of safety
What is the RIW Program?
How to contact the RIW Service Desk
What are the Company Registration - Terms and Conditions?
Getting Started for Companies
3
How do I register a company in the RIW System?
Video System Walkthrough - Employer Administrators
Video System Walkthrough - Premium Functionality Employers
Getting Started for Cardholders
3
How do I get a Rail Industry Worker card?
Why do I need a Rail Industry Worker card?
What are the minimum requirements to use a Rail Industry Worker card?
Getting Started for Sole Traders
1
How can I become a sole trader in the RIW system?
Getting Started for Network Operators
1
Video System Walkthrough - Network Operators
Getting Started for Authorised Health Professionals
1
How do I become a Authorised Health Professional (AHP)?
Getting Started for Registered Training Organisations
1
How do I register a Registered Training Organisations in the RIW System?
Pricing & Fees
Pricing & Fees
6
What are the payment options? Can a company raise a purchase order?
Can a company receive a refund?
Is there a fee for replacing a lost, stolen or damaged RIW card?
What is the cost to fast track the verification of competencies?
What can a Premium Functionality Employer put on Pay on Account arrangement?
See all 6 articles
Company Subscriptions
2
What fees are paid by companies?
How does a company pay the annual company subscription fee?
Cardholder Subscriptions
3
What fees are paid by companies for cardholders?
Does a company have to pay an annual cardholder subscription fee for associated or secondary employed cardholders?
How does a company monitor and pay annual cardholder subscriptions?
Privacy & Security
Privacy & Security
10
How does Metro Trains Australia comply with Privacy Laws?
How can a cardholder get their personal data in future?
How does Metro Trains Australia manage cyber security?
What personal information does the RIW Program collect?
Why does the RIW Program collect and how does it use personal information?
See all 10 articles
Cardholders
Cardholders
11
How does a cardholder add or remove a company from their RIW profile?
How does a cardholder accept or reject an employment or association request in myRIW?
How does a cardholder complete an ID check?
What happens if a cardholder does not have a current subscription?
How does a cardholder accept the Permission Access Agreement?
See all 11 articles
myRIW
9
Video - myRIW
What is myRIW?
How does a cardholder create a myRIW profile?
How can a cardholder update their contact details in myRIW?
How can a cardholder view their employment and association relationships?
See all 9 articles
Vircarda App
2
How does a cardholder install the Vircarda App to manage their virtual RIW card?
Vircarda password reset failure
RIW System & Procedures
About the RIW System
12
What is the RIW System?
What are the minimum system requirements to use the RIW System?
What are the RIW System Rules?
What do the icons mean in the RIW System?
What is the RIW System Hierarchy?
See all 12 articles
Administration
13
How can a company manage colleague logins or add another RIW System User?
How to create multiple user roles / colleague logins for the same user?
What user roles or permissions are there in the RIW System?
How can a company delete an RIW System User?
What happens if an RIW System User goes on leave?
See all 13 articles
Blocks & Suspensions
13
What is a National or Network block?
Who can suspend a National or Network job role or competency?
How can a cardholder dispute a block or suspension on their RIW profile?
What is a competency or job role suspension?
What is a block resulting from a medically recorded drug or alcohol failure?
See all 13 articles
Business Rules & Matrices
3
What are the RIW Business Rules?
What are the RIW Matrices and how were they developed?
How do I use an RIW Matrix or Matrices?
Cardholder Management
41
Video - How to add a cardholder to the RIW System
How does a company monitor forthcoming and expired allocated items?
How does a company add a new cardholder to the RIW System?
How does a company send an employment request to an existing cardholder?
How does a company send an association request to a cardholder?
See all 41 articles
Competency Management
20
What is a competency?
Video - Assigning and suspending competencies for Employers and Project Administrators
How does a company add a new competency to a cardholders profile?
Who determines the competencies required by a RIW cardholder to work in the rail industry?
How is a competency added to a cardholders profile?
See all 20 articles
E-Learning
5
Who can issue an E-learning course to a cardholder?
How can I design or upload a new E-Learning course to the RIW platform?
How does a company send an E-Learning request to cardholder?
How does a company send an e-learning request to non-RIW cardholder?
Video - e-learning for Employer Administrators
ID Checks
6
How does a company order an ID check for a cardholder?
What standard is required for a RIW identification photograph?
How does a company manage a rejected ID check or resubmit an ID check?
What identification documents does a cardholder require to complete an ID check?
How does a company submit a request for an overseas/international ID check?
See all 6 articles
Job Role Management
15
Video - Assigning and suspending job roles
Video - How to search for people to fulfil a job role
What job roles will a cardholder require to access a site?
How does a company add a new job role to a cardholders profile?
How can a company add job roles to multiple people?
See all 15 articles
Logins & Passwords
1
My account is locked. What should I do?
Medicals and Drug & Alcohol
8
Why do Rail Industry Workers need to be medically assessed?
How does a company upload a medical assessment to a cardholders profile?
How does a company request a medical assessment be fast tracked in the RIW System?
How will employers be notified if a cardholder is deemed unfit for duty after a medical assessment?
What happens with the cardholder subscription if the cardholder I want to employ fails their medical assessment?
See all 8 articles
Network Management
2
How does a Network Operator edit their network details and requirements?
What is automatic visibility of a cardholder who holds a Network Operator role?
Messaging
6
What is Vircarda Messaging and Vircarda System Notification Messages?
How to manage Vircarda Messages
How to compose a Vircarda Message
How to select a Vircarda Message Audience
How to run a Vircarda Messaging Report
See all 6 articles
Payments
5
Video - How to use PayPal
How to use the shopping basket and process a payment with PayPal?
How to use Pay on Account
How can a company view their payment history?
How are receipts or tax invoices managed?
Power BI
3
What are the report refresh times for Power BI?
Job Role Competency Status Power BI Report User Guide
Connecting a new user to Power BI Reporting
Projects, Sites & Zones
14
Video - Creating projects, sites and zones
Video - Shifts/Swipes and the Muster List for Employers and Project Administrators
How does a Network Operator set up a project and Contractor in Charge in the RIW System?
How does a company configure site working hours rules?
How does a company create a site or edit site requirements?
See all 14 articles
Reporting
7
Video - How to run a report
How does a company run an existing report?
How does a company create a custom report?
How does a company save and schedule a custom report?
How does a company report on Breathalyser test results in RIW?
See all 7 articles
RIW Cards
9
Does a Rail Industry Worker card expire?
Where will a Rail Industry Worker card be sent?
What is a virtual RIW card?
What happens if a cardholder hasn't received their RIW card?
How does a company re-issue a virtual RIW card?
See all 9 articles
Swipes & Shifts
2
How can a company view swipe activity on projects, sites or zones?
How can a company view the shift activity of a cardholder?
System Notifications
2
How does an RIW System User update their email communication preferences for system notifications?
What RIW System notifications will an RIW System User receive?
Visitor Management
4
How to register a visitor to site in the RIW System
How to manage visitors in the RIW System using Visitors Today function
How to view existing visitor passes in the RIW System
Can visitors use a Breathalyser Device?
Work Restrictions & Risk Assessments
2
How does a company add, edit or remove a work restriction for a cardholder?
How does a company add, edit or delete a risk assessment for a cardholder?
RIW Hardware
Hardware
1
How does a company configure a Physical Access Control (PAC) Reader for a site?
Breathalysers
7
What breathalysers are available for integration with the RIW System?
How does a company add a site contact for a Breathalyser device?
How long does it take for information to be received from a Breathalyser device to the RIW System?
Can a cardholder use their virtual card when undertaking a test on a Breathalyser?
What is the process for using a Breathalyser Unit?
See all 7 articles
Kiosks & Tablets
19
How does a company add and configure a Kiosk or Tablet in the RIW System?
How to place a kiosk into evacuation mode
How does a company add and configure kiosk safety briefings?
How does a company add a kiosk site induction?
How does a company organise to move a kiosk from one site to another site?
See all 19 articles
Access Controllers & Spot Checkers
Access Controlling & Spot Checking
13
Video - The RIW App (for Access Controlling & Spot Checking)
RIW App for Access Controllers
RIW App for Spot Checkers
How does a company assign an Access Controller or Spot Checker?
What is an Access Controller?
See all 13 articles
Web Card Reader
8
How to use the Web Card Reader
How do I view the location requirements for a site in the Web Card Reader?
How does an Access Controller or Spot Checker change the location in the Web Card Reader?
How does an Access Controller or Spot Checker use the forgotten card function in the Web Card Reader?
How does the Web Card Reader display cardholders whose access is denied?
See all 8 articles
PC Card Reader
1
How to use the PC Card Reader
Assessors
Assessors
5
Overview of Assessor Main Dashboard
How does an Assessor manage a job role assessment?
What happens if a job role assessment is cancelled?
What is an automatic cancellation of a job role assessment?
What reports are available to Assessors?
Authorised Health Professionals
Authorised Health Professionals
11
Video System Walkthrough - Authorised Health Professionals
Overview of Medical Provider / Authorised Health Professional Main Dashboard
How does a Medical Provider User record a medical result?
How does a Medical Provider User delete a medical assessment from the RIW System uploaded in error?
How does a Medical Provider User record a Drug & Alcohol result?
See all 11 articles
Registered Training Organisations
Registered Training Organisations
9
Video System Walkthrough - Registered Training Organisations
How does a Training Provider assign competencies to multiple cardholders?
Under what circumstances can the ARA make a complaint to ASQA about an RTO?
How does a Training Provider add, edit or delete from their list of assignable competencies?
Overview of Training Provider Main Dashboard
See all 9 articles
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