About the RIW Program 1

• RIW Introductory Video - Playing your cards right in the interests of safety

Getting Started for Companies 3

• How do I register a company in the RIW system?
• Video System Walkthrough - Employer Administrators
• Video System Walkthrough - Premium Functionality Employers

Getting Started for Cardholders 2

• How do I get a Rail Industry Worker card?
• What are the minimum requirements to use a Rail Industry Worker card?

Getting Started for Sole Traders 1

• How can I become a sole trader in the RIW system?

Getting Started for Network Operators 1

• Video System Walkthrough - Network Operators

Pricing & Fees 7

• What are the payment options? Can a company raise a purchase order?
• Video - How to use PayPal
• Can a company receive a refund?
• Is there a fee for replacing a lost, stolen or damaged RIW card?
• What is the cost to fast track the verification of competencies?

See all 7 articles

Company Subscriptions 2

• How does a company pay the annual company subscription fee?
• What fees are paid by companies?

Cardholder Subscriptions 3

• What fees are paid by companies for cardholders?
• Does a company have to pay an annual cardholder subscription fee for associated or secondary employed cardholders?
• How does a company pay the annual cardholder subscription?

Cardholders 11

• How does a cardholder accept an employment or association request?
• How does a cardholder complete an ID check?
• What happens if a cardholder does not have a current subscription?
• How does a cardholder add or remove a company from their RIW profile?
• How does a cardholder accept the Permission Access Agreement?

See all 11 articles

myRIW 4

• Video - myRIW
• How does a cardholder create a myRIW profile?
• How can a cardholder update their contact details?
• What is myRIW?

Cardholder Management 13

• Video - How to add a cardholder to the RIW System
• How does a company add a new cardholder to the RIW system?
• How does a company send an employment request to an existing cardholder?
• How can a company associate with a cardholder?
• How does a company end employment with a cardholder?

See all 13 articles

Data Security & Privacy 9

• How does Metro Trains Australia comply with Privacy Laws?
• How can a cardholder get their personal data in future?
• How does Metro Trains Australia manage cyber security?
• What personal information does the RIW Program collect?
• Why does the RIW Program collect and how does it use personal information?

See all 9 articles

Logins & Passwords 5

• How can a company add another RIW System Administration User?
• What user roles or permissions are there in the RIW system?
• How can a company delete an RIW System Administrator User?
• What if an RIW System Administration User goes on leave?
• I have forgotten my password. What do I do?

RIW Cards 8

• Does a Rail Industry Worker card expire?
• Where will a Rail Industry Worker card be sent?
• What is a virtual RIW card?
• What happens if a cardholder hasn't received their RIW card?
• How does a company re-issue a virtual RIW card?

See all 8 articles

Medicals and Drug & Alcohol 6

• How does a company request a medical assessment be fast tracked in the RIW System?
• How will employers be notified if a cardholder is deemed unfit for duty after a medical assessment?
• How does a company upload a medical assessment to a cardholders profile?
• Why do Rail Industry Workers need to be medically assessed?
• What happens with the cardholder subscription if the cardholder I want to employ fails their medical assessment?

See all 6 articles

Blocks & Suspensions 8

• What is a National or Network block?
• Who can suspend a National or Network job role or competency?
• How can a cardholder dispute a block or suspension on their RIW profile?
• What is a competency or job role suspension?
• What is a block resulting from a medically recorded drug or alcohol failure?

See all 8 articles

Competency Management 11

• Video - Assigning and suspending competencies for Employers and Project Administrators
• Who determines the competencies required by a RIW cardholder to work in the rail industry?
• What is the process for adding competencies to a RIW profile?
• What is the maximum size for uploaded files and what format should they be in?
• What if the name on an RIW profile is different to the name on a certificate/qualification?

See all 11 articles

Job Role Management 10

• Video - How to search for people to fulfil a job role
• What job roles will a cardholder require to access a site?
• Video - Assigning and suspending job roles for Employers
• How does a company add a new job role to a cardholders profile?
• How does a Premium Functionality Employer create an employer based job role?

See all 10 articles

Assessing & Assessable Job Roles 1

• How does an Assessor manage a job role assessment?

E-Learning 5

• Who can issue an E-learning course to a cardholder?
• How can I design or upload a new E-Learning course to the RIW platform?
• How does a company send an e-learning request to cardholder?
• How does a company send an e-learning request to non-RIW cardholder?
• Video - e-learning for Employer Administrators

ID Checks 4

• How does a company order an ID check for a cardholder?
• What standard is required for a RIW identification photograph?
• How does a company manage a rejected ID check?
• What identification documents does a cardholder require to complete an ID check?

Reporting 8

• How does a company report on Blood Alcohol Concentration (BAC) test results in RIW?
• What reminder emails will RIW System Administrators receive?
• What is the reporting functionality like in the RIW system?
• How does a company monitor expiries?
• Creating a custom report

See all 8 articles

Access Controlling & Spot Checking 11

• What is an Access Controller?
• If a cardholder is having trouble accessing a site with their RIW card, what might be the problem?
• How does a company assign an Access Controller or Spot Checker?
• Are cardholders automatically associated by swiping onto a site?
• How to use the Web Card Reader

See all 11 articles

Projects, Sites & Zones 6

• Video - Shifts/Swipes and the Muster List for Employers and Project Administrators
• How can a company check swipe activity on a project, site or zone?
• How does a company create a new project site?
• How does a Network Operator set up a project in the RIW system?
• How does the RIW System manage projects with multiple Principal Contractors?

See all 6 articles

Visitor Management 4

• How does a project or site administrator register a new visitor to site?
• How does a project or site administrator manage visitors?
• How does a project or site administrator view existing visitor passes?
• Can visitors use a Blood Alcohol Concentration (BAC) Breathalyser Device?

Breathalysers 8

• What breathalysers are available for integration with the RIW System?
• How does a company add a site contact for a Blood Alcohol Concentration (BAC) Breathalyser Unit?
• How long does it take for information to be received from a Blood Alcohol Concentration (BAC) Breathalyser to the RIW system?
• How many site contacts can receive notifications for non-negative Blood Alcohol Concentration (BAC) Breathalyser results?
• Can a cardholder use their virtual card when undertaking a Blood Alcohol Concentration (BAC) test on a Breathalyser?

See all 8 articles

Hardware 1

• Hardware Update (22 July 2020)

Kiosks 6

• Kiosk Printer Troubleshooting Guide
• Kiosk Camera Troubleshooting Guide
• Kiosk Touchscreen Troubleshooting Guide
• Kiosk Scanner Troubleshooting Guide
• How to configure and maintain Kiosk LITE in the RIW System

See all 6 articles

Authorised Health Professionals 2

• Video System Walkthrough - Authorised Health Professionals
• How does an Authorised Health Professional record a medical result?

Registered Training Organisations 3

• Under what circumstances can the ARA make a complaint to ASQA about an RTO?
• How does a RTO assign competencies to multiple cardholders?
• Video System Walkthrough - Registered Training Organisations

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