Getting Started for Companies 2

• How do I register a company in the RIW System?
• Video System Walkthrough - Employer Administrators

Getting Started for Cardholders 3

• How do I get a Rail Industry Worker card?
• Why do I need a Rail Industry Worker card?
• What are the minimum requirements to use a Rail Industry Worker card?

Getting Started for Sole Traders 1

• How can I become a sole trader in the RIW System?

Getting Started for Network Operators 1

• Video System Walkthrough - Network Operators

Getting Started for Authorised Health Professionals 2

• How do I become a Authorised Health Professional (AHP)?
• Authorised Health Professional (AHP) Training

Getting Started for Registered Training Organisations 1

• How do I register a Registered Training Organisations in the RIW System?

About the RIW Program 5

• RIW Introductory Video - Playing your cards right in the interests of safety
• What is the RIW Program?
• How can I contact the RIW Service Desk?
• How can I submit a complaint or provide feedback about the RIW Program?
• System Outage Notification Wednesday 12 October 2022, 10:00-22:00hrs AEDT

Blocks & Suspensions 6

• What is a National or Network block?
• What is a competency or job role suspension?
• What is a block resulting from a medically recorded drug or alcohol failure?
• What type of block is placed on a cardholder for a non-negative Breathalyser result?
• What is a site block?

See all 6 articles

COVID Updates 3

• COVID-19 Vaccination or Exemption Declaration Form for RIW cardholders
• How to create a COVID-19 immunisation status as an employer-based competency
• Verifying COVID-19 immunisation status as a Verification Officer

Pricing & Fees 12

• What is the RIW Pricing Model?
• How can a company calculate RIW fees?
• What can a company do to reduce RIW fees?
• Can a company receive a refund?
• How does a company monitor and pay annual cardholder subscriptions?

See all 12 articles

Posters 1

• How to edit and customise the RIW Site Posters

Privacy & Security 12

• What is the Permission Access Agreement (PAA)?
• What are the Company Registration - Terms and Conditions?
• How does Metro Trains Australia comply with Privacy Laws?
• How can a cardholder get their personal data in future?
• How does Metro Trains Australia manage cyber security?

See all 12 articles

RIW Program Updates 4

• Department of Planning, Transport & Infrastructure (DPTI) Network Operator role ceases on 4 May 2021
• Keolis Downer becomes the new Network Operator of the Adelaide Metropolitan Passenger Rail Network (AMPRN) on 31 January 2021
• Torrens Connect becomes the new Network Operator of the Adelaide Tram Network in July 2020
• UGL Regional Linx to become the new operator of the Country Regional Network from 30 January 2022

About the RIW System 8

• What is the RIW System?
• What are the minimum system requirements to use the RIW System?
• What are the RIW System Rules?
• What is the RIW System Hierarchy?
• How is time managed in the RIW System?

See all 8 articles

Release Notes 0

Administration 6

• What RIW System User Roles or permissions are there in the RIW System?
• What happens if an RIW System User goes on leave?
• What is the maximum size for uploaded files and what format should they be in?
• How does an RIW System User update their contact details?
• How does a company update their company details in the RIW System?

See all 6 articles

Blocks & Suspensions 6

• Who can suspend a National or Network job role or competency?
• How is a site block lifted following a non-negative breathalyser test?
• How does a Network Operator suspend or lift the suspension of a job role?
• How does a Network Operator suspend or lift the suspension of a competency?
• How does a Network Operator place or lift a block on a cardholder?

See all 6 articles

Business Rules & Matrices 3

• What are the RIW Business Rules?
• What are the RIW Matrices and how were they developed?
• How do I use an RIW Matrix or Matrices?

Cardholder Management 35

• Video - How to add a cardholder to the RIW System
• How does a company add a new Rail Industry Worker to the RIW System?
• How does a company send an employment request to an existing cardholder using Search for New Employees?
• How does a company assign an Access Controller or Spot Checker?
• What happens if a cardholder rejects a request or ends association with a company?

See all 35 articles

Competency Management 16

• What is a competency?
• Video - Assigning and suspending competencies for Employers and Project Administrators
• How does a company add a competency to a Rail Industry Worker profile?
• Who determines the competencies required by a RIW cardholder to work in the rail industry?
• How is a competency added to a cardholders profile?

See all 16 articles

E-Learning 7

• Who can issue an E-learning course to a cardholder?
• How can I design or upload a new E-Learning course to the RIW platform?
• How does a company send an E-Learning request to cardholder?
• How does a company send an E-Learning request to non-RIW cardholder?
• Video: E-Learning for Employer Administrators

See all 7 articles

ID Checks 8

• How does a company order an ID check for a cardholder?
• What standard is required for a RIW identification photograph?
• How does a company manage a rejected ID check or resubmit an ID check?
• What identification documents does a cardholder require to complete an ID check?
• How does a company submit a request for an overseas/international ID check?

See all 8 articles

Job Role Management 13

• What is a job role?
• Video - Assigning and suspending job roles
• Video - How to search for people to fulfil a job role
• What job roles will a cardholder require to access a site?
• How does a company add a new job role to a cardholders profile?

See all 13 articles

Logins & Passwords 8

• How can a company manage colleague logins or add another RIW System User?
• My account is locked. What should I do?
• How to create multiple user roles / colleague logins for the same user?
• How can a company delete a colleague login?
• I have forgotten my password. What do I do?

See all 8 articles

Medicals and Drug & Alcohol 10

• Why do Rail Industry Workers need to be medically assessed?
• How does a company upload a medical assessment to a cardholders profile?
• How can a company request a fast track medical assessment?
• How will employers be notified if a cardholder is deemed unfit for duty after a medical assessment?
• What happens with the cardholder subscription if the cardholder I want to employ fails their medical assessment?

See all 10 articles

Network Management 2

• How does a Network Manager edit their network details and requirements?
• What is automatic visibility of a cardholder who holds a Network Operator role?

Messaging 6

• What is Vircarda Messaging and Vircarda System Notification Messages?
• How to manage Vircarda Messages
• How to compose a Vircarda Message
• How to select a Vircarda Message Audience
• How to run a Vircarda Messaging Report

See all 6 articles

Payments 4

• Video - How to use PayPal
• How to use the shopping basket and process a payment with PayPal
• How to use the shopping basket and process a payment with Pay on Account
• How can a company view their payment and transaction history?

Premium Functionality 15

• What is Premium Functionality?
• Video System Walkthrough - Premium Functionality Employers
• How does a Premium Functionality Employer monitor forthcoming and expired allocated items?
• How does a Premium Functionality Employer manage Training Providers (RTO's) in the RIW System?
• How does a Premium Functionality Employer request verification functionality for employer based competencies?

See all 15 articles

Projects, Sites & Zones 15

• Video - Creating projects, sites and zones
• Video - Shifts/Swipes and the Muster List for Employers and Project Administrators
• How does a Network Operator set up a project and Contractor in Charge in the RIW System?
• How does a company configure site working hours rules?
• How does a company create a site or edit site requirements?

See all 15 articles

Reporting 14

• Video - How to run a report
• How does a company run an existing report?
• How does a company create a custom report?
• How does a company save and schedule a report?
• How does a company report on Breathalyser test results in RIW?

See all 14 articles

Reporting - Power BI 4

• Connecting a new user to Microsoft Power BI reporting
• What are the report refresh times for Power BI?
• Job Role Competency Status Microsoft Power BI report user guide
• What is the RIW System Microsoft Power BI integration?

RIW Cards 9

• Does a Rail Industry Worker card expire?
• Where will a Rail Industry Worker card be sent?
• What is a virtual RIW card?
• What happens if a cardholder hasn't received their RIW card?
• How does a company re-issue a virtual RIW card?

See all 9 articles

Swipes & Shifts 3

• Shift Management - How are open shifts closed in the RIW System?
• How to view swipe activity on a project, site or zone
• How can a company view the shift activity of a cardholder?

System Notifications 2

• How does a RIW System user update their email communication preferences for system notifications?
• What notifications are generated by the RIW System?

Visitor Management 4

• How to register a visitor in the RIW System
• How to manage visitors using Visitors Today
• How to view, reprint, swipe out and cancel visitor passes in the RIW System
• Can visitors use a Breathalyser Device?

Work Restrictions & Risk Assessments 2

• How does a company add, edit or remove a work restriction for a cardholder?
• How does a company add, edit or delete a risk assessment for a cardholder?

Notifications 1

• How to view System Message Templates - Vircarda

Breathalysers 5

• What breathalysers are available for integration with the RIW System?
• How long does it take for information to be received from a Breathalyser device to the RIW System?
• Can a cardholder use their virtual card when undertaking a test on a Breathalyser?
• How does a cardholder use a standalone Breathalyser unit?
• Will a Breathalyser device work in offline mode?

Kiosks & Tablets 30

• How does a cardholder sign in and sign out of an RIW Kiosk or Tablet?
• How does a company add a new hardware device for a site in the RIW System?
• How does a company request the relocation of a hardware device between sites?
• How to submit a hardware maintenance or technical support request
• How does a company edit a Kiosk in the RIW System?

See all 30 articles

Turnstiles 1

• Turnstile Troubleshooting Guide

Cardholders 11

• How does a cardholder complete an ID check?
• What happens if a cardholder does not have a current subscription?
• Can a cardholder be employed by more than one company?
• How long will it take to receive my RIW card?
• I am an RIW cardholder and my competency documents have expired, what do I do?

See all 11 articles

myRIW 14

• What is myRIW?
• How does a cardholder create a myRIW account?
• Video - myRIW
• How can a cardholder view their RIW profile in myRIW?
• How does a cardholder accept or reject an employment or association request in myRIW?

See all 14 articles

Vircarda App 3

• How does a cardholder install the Vircarda App to manage their virtual RIW card?
• How does a cardholder download their virtual RIW card?
• I am having trouble resetting my Vircarda password. What can I do?

Access Controlling 9

• RIW App for Access Controllers
• What is an Access Controller?
• If a cardholder is having trouble accessing a site with their RIW card, what might be the problem?
• Are cardholders automatically associated by swiping onto a site?
• What does the manual swipe limit exceeded mean on the RIW App?

See all 9 articles

Spot Checking 3

• RIW App for Spot Checkers
• Can anyone perform a spot check without being a Rail Industry Worker?
• How does an Access Controller perform a spot check on the RIW App?

Self Swiping 1

• How to set up and use self swipe in the RIW App

RIW App 5

• Video - The RIW App (for Access Controlling & Spot Checking)
• How do I download the RIW App?
• What are the minimum system requirements to use the RIW App?
• Using the RIW App during RIW System service interruptions or when offline
• Known Issue: Deny Reasons Refreshed error on the RIW App

Web Card Reader 8

• How to use the Web Card Reader
• How do I view the location requirements for a site in the Web Card Reader?
• How does an Access Controller or Spot Checker change the location in the Web Card Reader?
• How does an Access Controller or Spot Checker use the forgotten card function in the Web Card Reader?
• How does the Web Card Reader display cardholders whose access is denied?

See all 8 articles

Assessors 10

• Overview of Assessor Main Dashboard
• How does an Assessor manage a job role assessment?
• How does an Assessor view their assessable job roles?
• How does an Assessor edit their Assessor notes?
• How does an Assessor view their pending job role assessments?

See all 10 articles

Authorised Health Professionals 14

• Video System Walkthrough - Authorised Health Professionals
• Overview of Medical Provider / Authorised Health Professional Main Dashboard
• How does a Medical Provider User record a medical result?
• How does a Medical Provider User delete a medical assessment from the RIW System uploaded in error?
• How does a Medical Provider record a Drug & Alcohol result?

See all 14 articles

Registered Training Organisations 8

• Video System Walkthrough - Registered Training Organisations
• Overview of Training Provider Main Dashboard
• How does a Training Provider add, edit or delete from their list of assignable competencies?
• How can a Training Provider view their assignable competencies?
• How does a Training Provider assign a competency to a cardholder?

See all 8 articles